Welcome to DWI
The Drinking Water Inspectorate (DWI) was formed in 1990 to provide independent reassurance that water supplies in England and Wales are safe and drinking water quality is acceptable to consumers.
The Inspectorate’s Guidance to companies in implementing the English and Welsh Water Supply (Water Quality) Regulations 2016 has been updated, for the following principal reasons:
• To refer to the Water Industry (Suppliers’ Information) Direction 2017, which took effect from 1 April 2017
• To take account of changes to water supply licensing introduced by the water Act 2014, and revocation of Combined Licenses as of 1 April 2017. The term water supplier has been introduced in various places throughout and defined in a revised footnote in the Introduction to include holders of water supply licence (wholesale and supplementary) authorisations. The terms retail-only companies and retail licensees have been replaced with “retail service providers”.
All of the documents have been updated and published as version 2, dated April 2017.
We have also taken the opportunity to amend a number of typographical errors and to make a small number of minor textual amendments to improve clarity. A paragraph has been added to Part 8 – Water treatment – Risk assessment, plumbosolvency treatment and replacement of lead pipes (Regulation 30) to refer companies to advice given in the research report Assessing the effect of water meter installation on exposure to lead in water. The new paragraph reference is 29.6.
Information letter 01/2017 – Water Industry (Suppliers’ Information) Direction 2017
Quarter 3 of the Chief Inspector's Report.
Periodic Review 2019: Working with Customer Challenge Groups
25 November 2016
New website for customers to see how their water companies are performing.
Customers can now quickly and easily see how their water company is performing and compare it to other companies. The information can be found on www.discoverwater.co.uk and has a comprehensive range of data covering water quality, public health, customer service and environmental aspects of water and sewerage services. Discover Water is a collaborative project. Led and funded by water companies, it has been delivered by an independent third party and overseen by a sector-wide group, including the sector’s regulators and consumer watchdog. The information used on Discover Water is already separately published by water companies, Ofwat, Defra, Drinking Water Inspectorate, Environment Agency and the Consumer Council for Water.
Page last modified: 13 April 2017
Page reviewed: 13 April 2017