Contact us

If you are concerned about the quality of your drinking water you should contact your water company in the first instance. A number for your water company can be found here.

For general water quality enquiries or where your water companies does not resolve a problem with your drinking water quality
please contact us using the details below. The office is staffed Monday to Friday from 09.00 - 17.00, with the exception of bank holidays.

Drinking Water Inspectorate
Area 7e
9 Millbank
c/o Nobel House
17 Smith Square
London
SW1P 3JR

Telephone: 0300 068 6400
E-mail: dwi.enquiries@defra.gsi.gov.uk

For issues other than water quality, or if you live in Scotland or Northern Ireland, there are further contact details for the appropriate organisations below.

For enquiries about leaks and sewerage please contact your water company.

Any complaints regarding a water company, other than drinking water quality, should be directed to the Consumer Council for Water (CCWater) at http://www.ccwater.org.uk/

Scotland

If you live in Scotland you should call the Drinking Water Quality Regulator For Scotland (DWQR)

Telephone: 0131 244 0190
E-mail: regulator@dwqr.org.uk
Website: http://www.dwqr.org.uk/

Northern Ireland

If you live in Northern Ireland you should call the Drinking Water Inspectorate – Northern Ireland (DWINI)

Telephone: 028 9056 9282
E-mail: dwi@doeni.gov.uk
Website: http://www.doeni.gov.uk/niea/water-home/drinking_water.htm

Private drinking water supplies
All enquiries should be directed to the Environmental Health section of your local authority. You can find contact details for all local authorities in the UK here.

Ofwat

Ofwat are the economic regulator for the water and sewerage industry in England and Wales. Their contact details can be found here.

Environment Agency
The Environment Agency is responsible for maintaining or improving the quality of fresh, marine, surface and underground water in England and Wales. Their contact details can be found here.

 

Page reviewed: 24 June 2013
Page modified: 14 November 2013

Drinking Water Inspectorate